This is the best way to manage and repair your business reputation. Don’t click on those slick Ads! At just 6.5 lbs., this blower is lightweight, ergonomic and easy to operate. All RYOBI tool warranty work must be performed by an Authorized Service Center. She asked me to give her until 8/13 to try to work something out. The battery is engineered to deliver fade-free power for maximum performance. I explained the entire situation to him and he told me not to worry, because Ryobi backs all of their items with a 3 year warranty, and that all I had to do was bring the defective item to the tool rental counter of my closest Home Depot, and they would run a check on the serial # (since I did not have a receipt), and so long as the serial # confirmed that the item was manufactured within the last 3 years, … The RYOBI 18V ONE+ 3/8 -inch Cordless Drill/Driver works with all RYOBI 18V ONE+ batteries. Consumers want to see how a business took care of business. it became my favorite tool. Drill and Impact Driver Kit with (2) 1.5 Ah Batteries, Charger and Bag, 18-Volt ONE+ Cordless Fixed Base Trim Router (Tool Only) with Tool Free Depth Adjustment, ONE+ HP 18V Brushless Cordless Compact 1/2 in. Might it be that Ryobi knew they made a piece of crap with this particular item and snuck a different warranty in the box next to all the rest of it's items, knowing that 99% of potential buyers (like myself) would just take for granted that a Ryobi product is a Ryobi product and that the company would stand behind it? i was asked if i would be interested in a sprayer with a battery. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Ryobi. Ryobi 40-Volt Battery Platform Now over 40 innovative products in the 40-Volt Lithium family that can be powered by any Ryobi 40-Volt Lithium-Ion battery. Each tool is uniquely engineered with cutting edge innovation and smart technology. This warranty does not cover any product that has been Drill/Driver Kit with (2) 1.5 Ah Batteries, Charger and Bag, 18-Volt ONE+ Lithium-Ion Cordless High Pressure Inflator with Digital Gauge (Tool-Only), ONE+ HP 18V Brushless Cordless Compact 1/4 in. I started to troubleshoot it, and since the FM radio on it sounded fine, had determined that the problem was isolated to the aux port. All ONE+, 36V and 12V tools are now eligible for a 6 year replacement warranty with registration. Hiding negative complaints is only a Band-Aid. I examined the aux jack and found that due to underengineering of the right angle plug, the wire had become slightly separated from the plug after a year of normal once a week use. Replacement Batteries and Chargers: To replace a battery that is still under warranty, please contact our customer service at 877-655-5250. Corporate Advocacy Business Remediation and Customer Satisfaction Program. The variable speed trigger allows you to control the output of air, making this blower perfect for heavy or light-duty jobs. Today I got a call from one of the assistant managers of my local HD. My Ryobi riding mower has 115 hours on it and up til now it has performed flawlessly on my 1.5 acre lawn. warranty does not apply to any damage to the product that is the result of improper maintenance or to any product that has been altered or modified. The warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the RYOBI ® brand outdoor product ® or adversely affect when i told a sales that the pumping for sprayers was a pain to me a older person…i was unable to knell & pull weeds. At the time I had my battery replaced, a few years ago, RyobiTools would only warranty batteries sold by Home Depot, not by third parties. My logic fell on deaf ears, I was given the and I will never purchase another Ryobi product again, nor will I spend so much as a nickel in a Home Depot store another day in my life. I told her that the truth was more like she WOULDN'T help me because all Ryobi had to do was what the other 2 reps told me they would do and verify that the unit was manufactured within the past 3 years in order to confirm that it was still under warranty. He told me that although HD was getting nowhere with Ryobi (I guess Ryobi knows what a supreme piece of crap this item is and that if they actually had to warranty the ones they expect to fail it would hurt alot worse than losing the handfull of customers like myself that won't tolerate their nonsense), but that he really wanted to make sure I knew that HD stands behind their products and holds cutomer service in the highest regard. It has a durably constructed frame for impact protection and has a built-in 4-bar illuminated charge indicator. Might that be because it is circulated as common knowledge, even among Ryobi employees that all their tools are to be treated that way? And what's so burdensome about simply checking the serial # out for the 3 year test, anyway? The posting time indicated is Arizona local time. My batteries recently quit holding a charge and I just called Ridgid to find out the process of obtaining new batteries. BTW, sounds like Ryobi also told Home Depot they would not perform warranty service without a receipt. To validate your coverage, you must present a proof of purchase, the product and any defective parts that fall within the warranty period. https://www.ripoffreport.com/reports/ryobi/nationwide/ryobi-does-not-honor-warranty-anderson-sc-nationwide-1168442. To prove that I was sincere in my pursuit of resolution to this complaint, and that I was not simply trying to get something for nothing here, I returned the Ryobi jigsaw (it would have sickened me to open the box after the way Ryobi treated me), a $59 value, and paid the difference towards a $99 Milwaukee high capacity lithium ion battery. My repair did not remedy the symptom, so I knew then that I would have to warranty the item. Consumers love to do business with someone that can admit mistakes and state how they made improvements. This warranty is limited to thirty (30) days from the date of original retail purchase for any RYOBI ® brand outdoor product that is used for rental or commercial purposes, or any other income-producing purpose. The Home Depot began offering in-store rechargeable battery collection as a Call2Recycle partner in 2001. If at all each placement battery or charger should come with a 3 warranty. 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