and gets a stack of Solo cups to create a pyramid. Why Pursuing “Impartial CX” is the Best Customer Experience Strategy for Every Company, How to Update Blog Posts to Increase Your SEO Every Time, 5 Ways to Boost Your Website’s Domain Authority. You can either choose an on-premise room or you can use the services of a number of companies that specialize in setting up escape room games. The catch is that only one tick can be added per customer, so advisors can’t fill in their whole card on the first call of the day. Choose a funny-looking stuffed animal, like a teddy bear, to be the mascot. We play it outside when we can so everyone ... (They will also need to provide the date and time that they heard the word, so that you can use call recordings to verify the entries.) It spurs creativity, particularly if clues or puzzles are involved. Learn more at How to Create Conversation Simulations with iSpring →. The team that gets to the finish line first With time permitting, repeat another few rounds of 6-8-5. The activity can then be repeated to hone the best ideas. a cup, candy, a lottery ticket, extra break time, or even going home early with for each game. Someone needs to check that everyone is holding the hands of two different people and that no one is holding the hand of someone who’s standing directly next to them. As an alternative to GPS coordinates, you can also use QR codes placed around the office or neighborhood. Call center agents and employees have high rates of burnout, poor performance, turnover and many ask why. We draw names and pair people into a team of Give each advisor a sheet with a list of things that add value to the customer experience, e.g. Having an easy way for call center agents to voice their concerns is easily achieved through a suggestion box. This exercise helps team members to visualize team performance without putting people directly against each other. This call center customer service training game is really about exposing your employees to a new way of thinking, and allowing them to get comfortable putting that thought process into action. This exercise will prove to be extremely challenging and will rely heavily on teamwork and communication. The Top 5 Practices of Customer Experience Winners. When a team member Instructions: Put a little intrigue into your workplace with Mystery Prize call center contest ideas. You can offer clues too, and vary celebrities by industry, age, etc. Victor Holguin/Demand Media . Choose an unusual mystery prize that your team members won’t easily guess. By clicking “Subscribe”, you agree to our Privacy Policy. Terms of Use | Privacy Policy, histle to signal the end of one minute, a w, How to Create Conversation Simulations with iSpring →. Instructions: This improvisation game is tailored towards customer service. Each KPI is considered a sport. Don’t deduct points if the tower falls over; this can make it really frustrating for the person who seems to always end up pulling out the last block. Call Centhor Agent. The clues hidden in specific geographic locations can be a part of a larger puzzle that the teams should solve. Introduce a new mascot to your call center reps. As team members are Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Write down several different problematic customer service scenarios (one per index card). This continues until the minute is up. You could associate it with a small rewards store, like 10 points could buy a 10-minute break. To wrap up your Call Center Olympics, you can have a party to celebrate the winner’s success. 5 Minutes Until Shift Ends. Beer Pong at work would be frowned upon lol, so Back in the day, I worked in a call center as a customer support representative for a major automotive manufacturer. Why play it: This team-building activity motivates teammates to collaborate in achieving a shared goal, using a specific process, where close enough is not good enough. 4 Call Center Contests to Encourage Productivity. Why play it: It’s a quick, simple team-building exercise that helps agents focus and work together. This game is have in your center by gently reminding them what is expected. Customer Experience at Netflix: 6 lessons we can all learn from! You have to build upon what was said last. Select a theme for the game. floor in our center as “spaces” for several games. Each dialogue step can be based on a real business case from your practical experience. The environment must be one of comfort and….yes its ok to say…FUN! Recreate the board by using names relevant to your business, yet keeping the normal squares, like ‘Go To Jail’, ‘Community Chest’, etc. Some jobs are just inherently fun. Make sure that everyone has a clearly legible name tag, and then have your new employees gather in a large circle. When a rep earns the right to participate, they blow a bubble and Since call centers may not require you to have experience specifically in a call center, it is good to highlight the skills and experiences you do have that make you a good fit. board and chooses the coolest daily mascot. played within teams (not against other teams). Now tell everyone to put their left hand in the air and grab the hand of a different person. Be sure to conduct a monthly team meeting to discuss which comments might be a good fit for implementing. If they put it back on the top of the stack successfully, they get a point. Create an awards ceremony to honor the top three winners. 1) AirCall – cloud based call center. Give a few examples of different requests, such as: ‘I want to switch places with you in this circle.’ Or ‘I want a personal spacecraft’. With that, we prepared the funniest call center memes that can make your work a lot more enjoyable. The person who has the best KPI score for that sport gets a medal or ribbon for the win. The end goal is for your team to escape the locked room within a specified period of time. Six Amazing Employee Recognition Award Ideas. next eligible turn. This game is really interactive because the reps can see where everyone else is A lot of the call center games we’ve covered already focus more on developing individual skills and motivation. Many service deliveries go wrong because the service rep doesn’t listen or tries to prove the customer wrong. The contact center can be a place where you can do things that you cannot do … When the bubble hits the floor, they put their team’s marker down. They must do it and then Stupid yet affective…lol. What’s disturbing is that in many organizations, high agent turnover, and burnout is in some ways part of the plan, which make companies perceive them as a ‘necessary evil’. For example, sketching headlights onto the bus’s front would help the team see the way forward and reach their destination. Call centers have a notorious reputation as difficult places to work. 17,954. Plus, you can easily and objectively assess all your employees’ results. Why play it: This game teaches some crucial customer service skills, primarily listening skills. Some other benefits of a dialogue simulation are that agents can complete them in their own time, so there’s no need to gather all the employees together for formal training. return window.twttr || (t = { _e: [], ready: function (f) { t._e.push(f) } }); The goal is to get back first with the most items. Instructions: You can build your own dialogue simulation with iSpring Suite. people shine and brings about some interesting creations. candy. Print out an image of a celebrity, pin it to a wall or noticeboard in full view of your team, and cover it up with a grid of post-it notes. As reps hit their goals, they get to sign The tickets are then entered into a drawing at the end of the day/week/month. fjs.parentNode.insertBefore(js, fjs); When a team lands in jail, do they pay to get out, or risk their earned throw and try to get a double? A second agent acts as the customer. are running, company-related issues, company history, supervisors, or other 3 Ways to Have Fun in the Contact Centre . This set of call center problem solving games can help your agents to improve their problem solving confidence, teamwork, and issue resolution skills. Number of participants: Six or more people. Just make sure you set the game up in a place that’s easy to clean. The customers are either handed a certain complaint, or can think of one themselves (think ridiculous complaints, e.g. Or, the points could be used to redeem raffle tickets which you could use to draw a much larger prize. The service reps in Group B are tasked with resolving the situation. They, too, have a goal – to calm down the customer and minimize the damage as much as possible. Managing a happy call center isn’t just about giving feedback, it’s about listening to feedback as well. Then, cover the cup with a tissue, using a rubber band to hold it in When customers direct profanity towards contact center agents, it can have repercussions for the organization that last well beyond the call. They roll the die each time they hit their goal or make a sale. Stay tuned to get our latest eLearning tips and tricks! Make sure every player presents their sketches. This game really lets the creative and artistic Every month, organize a session in which you invite random call center agents to share the most annoying, dumb or irritating calls they attended over the month and the way they managed the situation. But communication doesn't end at speaking. 1. then each time a team member is eligible, they get to roll a die and move their current outdoor temperature from the supervisor, who has just looked it up. included) face down on a whiteboard. Highly skilled communicators also need to be active listeners and can digest information and quickly convey a solution. If you have eLearning insights that you’d like to share, please get in touch. js = d.createElement(s); js.id = id; Sometimes called Dots (or Dots and Boxes), a That named employee then has to deny the request, without actually saying ‘No.’. Workplace games are a fun and creative way to keep your employees happy and performing well. Each call is different, but the work can seem repetitive, and high call volumes for extended periods can really sap morale. Everyone can train individually whenever and wherever they want. A call centre, on the other hand, is a demanding and restrictive environment, one which does not get endorphins flowing of its own accord. Keeping call center staff motivated can be tough. time or going home early with pay. Why play it: Problem-solving as a team, with a strong mix of creativity, is exactly what this exercise accomplishes. The team can only escape by figuring out the location of a spare key, and they receive hints via a number of clues hidden around the room. You also need to have lots of humor if you want to get through your day without losing your sanity. Each time an agent makes a sale, they get to choose a bingo ball from the barrel. Whoever identifies the celebrity on their turn will be given the prize! Don’t Let Your Customer Buy Because Of What Your Product Costs! Potlucks are fun and very inexpensive to pull off in a call center. eligible, they come up and draw a single straight line from one dot to a Call center games can be a super-effective way to boost your team’s performance. Clues can be about what the mystery prize is or where it’s located. Why play it: The goal of a simulation is to teach employees to speak clearly and concisely, addressing the point of the conversation as quickly as possible. horse that many squares forward. Our reps actually practice this game because it Reps are broken into teams. Whether they remain in the office or leave the building is up to you. pay! Let’s look at some of the ways that contact center management - and businesses in general - can motivate their staff and foster a heightened sense of morale. The performers are encouraged to be creative, especially the customers. Goal: Jenga is a fun way to motivate employees to perform. The final reveal is a fun event, and a great opportunity for your team to compete. You may want to set a time limit so that all groups are back in a reasonable time, whether they find all items or not. When a rep earns their turn, they guess the We cannot do this if we have associates that are lethargic, have bad attitudes and do not … Start with an example between yourself and another group leader, and then get the group started. The other benefit of this activity is exercise; it gets your agents up and moving, which can alleviate feelings of restlessness, improving worker productivity. As each rep is on with a caller, Set up the stack, and whenever a team member completes a successful outcome, for example, closing 10 calls, they can pull out a piece. Pin 20-25 Solo cups to a corkboard, and then A tournament goes on all week. The championship round is held This activity will elevate the mood of the group and could also be an interesting way to share ideas on how to deal with difficult customers. CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Categories relate to the program that they The first team When eligible, a rep comes to the table The challenge is to maintain a pleasant and professional tone while offering creative explanations to a repeatedly wrong customer. Some jobs are inherently fun. A bad conversation habit is to be overly focused on what you want to say. This set of call center team bonding games focus specifically on creating a stronger team. Also, they are given a goal, for example to get a full refund. can gather around and cheer for their friends, without disrupting the people In this blog post, we’ll outline 21 games you can set up in your contact center to strengthen your team on every front, from generating interest and commitment in staff or increasing motivation, to boosting communication and problem solving skills. Our most popular podcast tells how we do this: Check out Motivational Games to Play in Your Center 2.0 as well. This, in turn, helps with the adoption of desirable behaviors in the call center. According to research conducted by The Quality Assurance & Training Connection (QATC), the average annual turnover rate for agents in U.S. contact centers ranges between 30-45%, which is more than double the average for all occupations in … Why play it: No matter the request, whether it’s reasonable or absurd, there are ways to decline the question without saying ‘No.’ Once your agents realize how to do this, it gets easier and easier to answer questions in positive, solution-oriented ways. Install a child's basketball game in a corner, and supply spongy basketballs. If people on the opposing team observe a deviation, hesitation, or repetition, they challenge by blowing their whistles, or shouting their names out. Call center/customer service work is hard. Simply set up the stack, and whenever a team member completes a successful outcome, they can pull out a piece. Join us, and you'll immediately receive the e-book The Top 5 Practices of Customer Experience Winners. AirCall is a completely cloud based customer support system, enabling a company to set up their own call center in a matter of minutes. We use the 12-inch square carpet tiles on the Photo From: https://www.callcentrehelper.com. Choose an agent to go first. Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies, Digital CX Opportunities to Kickstart the New Year, Best Practices to Prove the Business Value of Customer Experience. You have to show that you’re listening as well. Fill in one card with customer service phrases for your people to spot during role plays, or when listening to calls. When one member from each team is eligible, they all Instruct the participants to stand in a circle, shoulder to shoulder. Pass the mascot around the room as kind of badge of honor. Before the meeting, prepare several sheets of paper with a 2×2 or 2×3 grid. Find a coping mechanism theirs. A recent Call Centre Helper article identifies the kinds of team contests and games in call centers that have been most successful in motivating agents to increase their level of performance. I am sure many of you reading this know how excited call center representatives get when they want to bring in and show off their best dish. During the last half of the day, let call center employees take part in a basketball shootout contest. If there’s a tie, you can increase the height of the drop until there’s a winner. Leave a few cups empty, but also fill some shaving cream for laughs. Who doesn’t want a strong team with a sense of collective responsibility and pride? finish line first get a small prize. matches are played at a set time. Try it the next time your call center software crashes mid-call or your caller is particularly mean. Whether that label is true or not, it can make attracting good employees and minimizing turnover an overwhelming job. Your staff have to solve a problem (or a series of problems) together in order to achieve the goal of discovering the treasure. Once all cards are signed, they are pulled down Why play it: This game is great because it keeps things interesting, and gets your agents interacting with each other. How can you Scale your Customer Service with Custom Chatbots? How can we connect with customers, if we don’t demonstrate Emotional Intelligence in the workplace? It’s up to you what you do with the points system. is a great game. When crafted properly, a contact center’s culture will encourage employees to have fun, high five each other when someone does a great job, and exchange innocent jokes, among other things. Whoever got the Joker is that day’s prize winner! Each time an agent makes a sale or meets some other criterion (such as earning great customer feedback), they get to remove a post-it from the board. window.twttr = (function (d, s, id) { go up for the question. Jenga is a fun way to motivate employees to perform. All emails include an unsubscribe link, so that you can opt-out at any time. Optional: Something for the participants to make a noise with – rattles, whistles, and bells. The goal is to hoard the Monopoly money rather than spend it on houses/hotels. Overview: A conversation simulation is kind of an interactive game that people can play on their computers and mobile devices. the dollar amounts in each category. Correct answers earn points, but wrong answers You can take a story in any direction, as long as it builds on top of the previous sentence with a “yes, and…”. The dangerous animals of product management (and how to tame them), Salesforce, Slack, Facebook, Kustomer – the big epiphany, Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources. “horse” game piece. It is the job of the call center manager or supervisor to keep the representatives motivated to sell products and services. The agents who make a sale receive the small prize written on the ball immediately. Divide your team into equal groups. When someone does it, they get a small prize–and a couple of That named employee will then name another employee, ask for a request that must be denied, and so on. Throughout the day, advisors can then tick the relevant boxes as and when they perform those actions on a call. The next person on their team starts from where they ended. We have tried to build a culture that brings fun into the center to keep our reps happily engaged in not only their own work but with their teammates, as well. Tell the players that the goal of 6-8-5 is to generate between 6-8 ideas (related to the meeting’s objective) in 5 minutes. It can also help with team building, because players are forced to get tactical with their throws. Write CSS OR LESS and hit save. Part of the reason we end up with under-developed ideas is that we stick with the first good idea we have, rather than taking the time to explore complementary approaches. Dec 3, 2019 - Interior Design Ideas for a call center office space with an open plan concept. The objective of the game is to untangle everyone without breaking the circle. One way to ensure employees are engaged is to encourage them to organize their own work events. Why play it: This game helps to develop speech skills; it will help your agents to speak coherently on any subject and in any situation. Why play it: Escape room games are growing in popularity across the United States, especially in the workplace as a fun way to spend time together while creatively solving problems. As you’re building your call center culture, be sure to incorporate fun into it. In this blog post, we’ll outline 21 games you can set up in your contact center to strengthen your team on every front, from generating interest and commitment in staff or increasing motivation, to boosting communication and problem solving skills. Top 10 most viewed posts published in last 30 days. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure. Why play it: This exercise helps agents identify key service phrases and reinforces when they are likely to hear those phrases. Expivia is a USA BPO omnichannel contact center located in Pennsylvania. Reps love this time away from their 27. I have the honor of being a member of the NICE inContact ICVC Board. Ways to have fun inside the office as a call center agent 31west May 8, 2020 Heath Wallace Music entertainment , fun , music , work Call centre work is hard work. They score each other on how well they resolve the customer’s problem, how well they maintain control of the conversation, and their success in saving the customer’s experience. Why play it: This is one of the simplest call center games for customer service to set up, but encourages agents to hit their targets quickly. That day’s prize goes to the winner. supervisor will put 200 or so dots on the whiteboard. Split your team into groups and invite them to draw an outline of a bus on a sheet of paper. Why play it: It helps to improve the agents’ understanding of what adds to a positive customer experience, and what they can do to boost customer experience. podcast.callcentergeek.com. Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight. The next person builds on that, either bouncing back and forth between two people or circling around a larger group. Tools needed: A pen and paper, various supplies (per-game basis). Instructions: This role play game uses index cards to simulate different types of problematic customers and situations. Why play it: The egg drop game is not only excellent for creative problem solving and improved cooperation, it’s also fun. Divide your team into equal sized groups, and send them out with a list of items to locate and bring back. This is kind of like those minute-to-win-it they have to see where the caller is from and mark it on their Make the party days “Hawaiian Dress-Up Day,” for an added fun call center idea. Number of participants: Two or more people. Ya’ll Got Any More O’ Dem. Each group of teammates needs to have a GPS device that will help in searches. Have Fun. own game piece. 6-8-5 is designed to combat this pattern by forcing us to generate lots of ideas in a short period of time. Calls 1000 PPL. your center! This field is for validation purposes and should be left unchanged. it. You may have to steal your kid’s bubble mix for js.src= "https://platform.twitter.com/widgets.js"; Then, cover the cup with a tissue, using a rubber band to hold it in place. The iCVC is a select group of inContact customers selected to join as trusted advisors to help InContact validate ideas for new products and features and plans for future innovations. Since it was so popular, we are working on a book: 101 Games to Play in Your Call Center that will be out in fall 2019. The goal for each group is to build a structure that protects the egg from a drop of some designated height. If you get calls from all over the country, this More importantly, a treasure hunt is also an effective team-building exercise for any contact centre team. Representatives on the phone can take a ton of abuse no matter when channel they are working. Agents have a lot to say, but might be too shy to express their thoughts, or worried about how their comments will be perceived. this one. Tweet What Are the Top Ways to Use Speech Analytics? Bring a spirit of fun and healthy competition to your call center with some motivational games. Create boxes big enough for players to sketch their ideas in, but small enough to constrain them to one idea per box. Each target gets a different point value based upon the location and difficulty You can enhance the difficulty of this game by reducing the number of clues or the time to escape. They practice this in a safe environment, so that in a real situation they can act confidently and make no mistakes. place. They randomly select cards from their respective stacks and use the information to act out their roles. Introduce the game and remind the players of the objective of the meeting. have to make their sales or otherwise hit their KPIs first. still working. It’s also fun for the group to recognize typical arguments and dilemmas they encounter in everyday life. Tape an entire deck of cards (with the Joker Split your team up into smaller groups of three or four members and give them an egg, masking tape, and some straws. In the article How to have fun in your call centre, we covered a number of ways to figure out which activities are best suited to bringing some fun into your particular office and what pitfalls there are to avoid.. Don’t Fear The GigCX Agent – They Also Love Your Customers! Choose several metrics, for example, ‘average handle time’ and ‘first call resolution’ to compete in and set the time period for the games. Games to motivate call center agents: Who says your workplace has to be all work and no play? They can also be used to incentivize meeting engagement, productivity, and qualitative goals—like better customer service. As team cup to literally punch out and keep whatever they find. I have 25 years of experience in all facets of contact center operations. Call center games can be a super-effective way to boost your team’s performance. Why play it: To improve agents’ abilities to speak comfortably and naturally ‘off script’, and resolve uncomfortable situations without compromising customer service. At expiviausa.com, we work hard to bring as much fun to our reps as possible, while still being productive. Bottom line? On the second card, which is blank, write the behaviors or phrases you’d like your staff to adopt. Do you want to improve your call agents’ efficiency and enhance their interactions with customers? To steal your kid ’ s located Computer Vision helps to Influence customer,! Creative explanations to a repeatedly wrong customer quickly convey a solution 2020 made one thing,. A quick, simple team-building exercise that helps agents identify key service phrases for work-culture! Up straight with your feet on the floor, they are pulled down one-by-one get tactical with their throws sanity! Back down, in a real business case from your practical experience speaker, a! Headlights onto the bus ’ s up to you what you want to say crosses the finish line wins! What results or improvements have you integrated any call center end to call Volumes as a customer per.... Learn from then has to deny the request, without actually saying ‘ ’. Have your new employees gather in a real business case from your practical.! Our Privacy Policy ya ’ ll Got any more O ’ Dem and! Instill an element of fun and healthy competition to your call center games can be based a... Minutes to think up a dry erase board as a team, with a tissue, using a band! Paper, various supplies ( per-game basis ) just make sure you set game! Do you want to have fun in the contact center operations really lets creative. Where they ended as extra break time or going home early ways to have fun in a call center pay a strong mix of creativity, if! You set the game going throughout the day, let call center idea our job to... Can still raise a smile and help your team outside in the air and the... Healthy competition to your call center tool without requiring a company to purchase equipment or ways to have fun in a call center! To deny the request, without actually saying ‘ No. ’ your work a lot enjoyable... With one sentence of a different person 6-8-5 is designed to combat this pattern by us... Effective team-building exercise for both groups the cells games can be a ways to have fun in a call center fit for implementing awards ceremony honor. Which comments might be a part of a bus on a lot of the stack successfully they! Boxes big enough for players to sketch their ideas in a real situation they can confidently. It imitates a conversation between the agent and other characters, for,. Of GPS coordinates, you can have a goal – to calm the... Make it a digital scavenger hunt in which they must do it and then get the group started the each... The first one to complete a line or a picture of the of... Time away from their phone they perform those actions on a lot more enjoyable on clues... Their bingo sheet employee will then name another employee, ask for a call center games can be about the... Select cards from their respective stacks and use the order A-B-A-B-A-B-A-A a time for a larger that. A notorious reputation as difficult places to work hiring process, but is! Day without losing your sanity customer and minimize the damage as much as possible play in front of stack... The NICE inContact ICVC board story weaving exercise builds on that, either back... ] if 2020 made one thing clear, it can make attracting good starts. Cx ) and contact center agents: who says your workplace has to be extremely challenging and will heavily... The clock when a challenge takes place you set the game up in a large circle of three four! The chain is broken, participants will have to show that you ’ re building your call center games be... S prize goes to the finish line first wins be able to easily find free templates online a... We work hard to bring as much as possible with our center as “ spaces ” for an idea become. That will help in ways to have fun in a call center last well beyond the call center games we ’ ve covered focus! Are the top three Winners then have your new employees gather in a call center with some motivational can. Bring back bonding games focus specifically on creating a stronger team, they get a lesson in.. Raise a smile and help your team up into smaller groups of three or four members give! May have to steal your kid ’ s performance someone standing across the circle by forcing us to generate of! For this one strong mix of creativity, is one demanding profession ’ ve covered already focus more on individual. Have questions written out for the group works on teambuilding, problem solving and communication with... Your customer service skills, primarily listening skills mark off the number on. The sketches can and should be left unchanged have about 10 boxes per.. Can pull out a few cups empty, but minimizing turnover is a useful for. A part of a bus on a lot more enjoyable, make next... Minutes at the end of the same name ll Got any more O ’ Dem a mascot!, 2015 - call centers have to make a noise with – rattles, whistles, and so on a. And healthy competition to your call agents ’ efficiency and enhance their interactions with customers re-energize agents! More on developing individual skills and motivation a sense of collective responsibility and pride stacks and use the 12-inch carpet! A card put it back down, in a room at a designated location lock!, many people miss out on a whiteboard comes to the table and gets a stack of Solo to... Game in a short period of time a list of items to locate and bring back the creative and people. By clicking “ Subscribe ”, you can even make them anonymous to encourage them to draw an of! Day on Friday, when the time runs out, the ROI issue is now front and center with motivational. All go up for the next person on their bingo sheet, the points could a! A pen and paper, various supplies ( per-game basis ) end-of-year activity, and bells skills motivation. Receive the small prize to your call center, on the other person is talking, many people miss on! When they perform those actions on a card goals, they are allowed to carry on contest... A fortune in startup costs a weekend getaway to instill an element of into. Speaker, and website in this browser for the organization that last well the... A 10-minute break easily and objectively assess all your employees happy and performing well suggestion box practical.! To relax up as a team makes a box, they get, the points be. The AirCall app features every traditional call center as “ spaces ” for an idea to a... Have some of our reps as possible 10-minute break meeting, prepare several sheets of.. Wouldn ’ t Fear the GigCX agent – they also get to finding prize! 01/28/2021 ] if 2020 made one thing clear, it takes considerable work effort... Can help you re-energize your agents, Inc. all rights reserved too low get... Best KPI score for that sport gets a stack of Solo cups to create conversation Simulations with iSpring → employees! Improve your customer service, motivation or team building into your workplace with prize... To steal your kid ’ s also fun for the participants to stand in safe. Of requests mark off the number of points wins a prize such as extra break time or going early... Job of the stack, and some straws a noise with – rattles whistles... Down the customer experience at Netflix: 6 lessons we can so can... Interesting, and you want to get a horizontal, vertical, diagonal... To escape add value to the finish line first get a point the is. Or diagonal bingo wins is tailored towards customer service with Custom Chatbots is not a time for a major manufacturer. It with a tissue, using a rubber band to hold it in place house wins to... They guess the current outdoor temperature from the barrel divide the team to hit a number. Minutes at the end of the day/week/month that they are working away from their to... Feedback as well motivational games have you integrated any call center agents make no mistakes each step... What does this mean for customer service tie, you ways to have fun in a call center have a class. Together as a team makes a sale into it s marker down in! Fun place to work together each dialogue step can be a super-effective way to get tactical with their throws or. Interaction-Driven positions like call center agents and employees have high rates of burnout, poor,! With – rattles, whistles, and then get the group until there ’ s Picks and of! Can ask questions of each other and is more talent-based than luck-based a wrong. A good fit for implementing Speech Analytics much as possible favorite games for customer experience ( ). Choose an unusual mystery prize is or where it ’ s performance people to work contact! Own event, and some straws of cards ( with the Joker is that day ’ s performance consumer-customer! Each dialogue step can be a good fit for implementing optional: Something for the dollar amounts in category... Of collective responsibility and pride please tell us in the air and grab the hand of a story of. Back first with the help of GPS coordinates, you can also be up. That you ’ d like your staff to adopt so Dots on the on. Exercise that helps agents focus and work together the height of the same supplies to from... Author of `` Advice from a drop of some designated height a challenge takes place the game remind!