Topping up your SmarTrip is very simple. SmarTrip is available on mobile devices and as a plastic card. FREE Shipping on orders over $25 shipped by Amazon. What is the time frame for a refund request to be processed? Once processing is complete the refund check can take 3-6 weeks to be delivered. Open the SmarTrip app or Apple Wallet on a mobile device. Back To Top What is the time frame for a refund request to be processed? Best ... Metro Card Pouch Protect Case (Very Slim and Light) Sleeve Bag (Black) 4.5 out of 5 stars 142. You need to live outside of a 100-mile radius of the Baltimore or DC area. Please contact SmarTrip Customer Service at 1-888-762-7874 to discuss. Yes, there is no limit to the number of cards you can associate with your account. Can a refund be processed for a pass that is pending to my SmarTrip Card? I forgot to load my online purchase within 30 days. You can also purchase a SmarTrip® Card at Metro sales offices, retail outlets and commuter stores. You may use SmarTrip® to pay for parking at Metro parking facilities, although most Do not bend, puncture, or wash it. If it appears to us that you are abusing refunds, we may stop offering them to you. You can also fax a note with the SmarTrip® card serial number, your name, address, and email address to 202-962-1035 or mail the same information to:SmarTrip Regional Customer Service CenterPO Box 220568Chantilly, VA 20153 Learn More. Big Bus Washington DC Open Top Hop-On Hop-Off Tour, http://www.tripadvisor.com/help/how_to_edit_your_posts, Covid-19 PCR test with fast results for traveling, Tysons Corner Mall and Tysons Galleria Mall, Booking a tour of the White House for UK citizen, how to get...Reagan National (DCA) to Dulles I(AID), Safe Places To Stay In The Washington DC Area. Thank you for taking the time to reply with your experience. If the SmarTrip app was used to transfer a registered SmarTrip to Apple Wallet or Google Pay the card is automatically registered. A product is considered pending if it has not yet been loaded onto your plastic SmarTrip Card. -MG Having said all that, I will say that my experience trying to get a refund for a defective SmarTrip card (as a local) was time-consuming and annoying. How to get tickets for the African American Museum of History and Culture. However, once the balance transfer is complete you will no longer be able to use the plastic card. Everyone ages 5 and over needs to have their own SmarTrip to use Metro. How do I load a pending product to my SmarTrip Card? The Adult Learner Transit Subsidy program provides eligible adult learners with a $70 monthly transit benefit that can be used on Metrorail, Metro bus, and the DC Circulator bus anywhere within the District of Columbia. On th screen it will tell you exactly how much money you have on your SmarTrip card. A refund can only be requested for “stored value” not for any passes you purchased. DASH customers are now required to contact the Regional Customer Service Center (RCSC) at (888) 762-7874 or email smartrip@wmata.com with any SmarTrip card concerns (i.e. These letters can open the door to a verbal disagreement about who was at fault it was etc. The Metro system stopped accepting paper fare cards in March 2016. Metro would only refund about half of those riders under the proposed program, because the other half had not registered their SmarTrip cards before the delayed trips. If you experience problems retrieving stored value or with product delivery or you find that you were charged incorrectly for your product, contact SmarTrip® Customer Service at 1-888-762-7874 so that we can review your order and address any problems. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. ART Buses Resume Fare Collection and Front Door Boarding on January 3: All Arlington Transit - ART buses will resume front door boarding and fare collection starting on Sunday, January 3, 2021. SmarTrip cards are 3⅜ by 2⅛ inches (85.7 mm × 54.0 mm), the same size as a credit card or driver's license.The card is brought into close proximity with a circular target on the top or side of each faregate rather than inserted into a slot. For more information, click here . If I process a balance transfer, will my pending products transfer as well? After all, they can't let you keep the card if you say you can't use it ever again for some reason. Fares vary based on transit type, ride length, and time of day. If you purchase a card online or by mail, it is already registered. I don't think they have any way of knowing what card you used to buy it, anyway, not unless you have an ongoing Smartrip account with a credit card attached to it. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101111475', '');}, 'log_autolink_impression');Baltimore Metropolitan area to receive a refund of amounts left on their SmarTrip cards upon their departure. Stored Value is an amount of money stored on your card that can be used to pay for fare. Parking lots near Lincoln Memorial? If you transfer outside of the Metrorail system, to Metrobus or another transit agency, you will be required to tap your card. Op het weekend is parkeren gratis, maar er is nu wel weer de optie om met een credit card te betalen voor parkeren, alleen de Smartrip kreeg teveel kritiek. What is the time frame for a balance transfer to process? What should I do? I've done this a couple other times before over the years without any issues. Vernon if not by car? About the Adult Learner Transit Subsidy Program What is the Adult Learner Transit Subsidy program and how does it work? Contact SmarTrip Customer Service via email at SmarTrip@wmata.com or at 1-888-762-7874. Easy. Refunds and Cancellations: ... You can change your product to our prepaid card as an alternative product to your transit pass. Photo by PoPville flickr user m01229 “Dear PoPville, I found a Smart Trip card today between Portals I and the Mandarin Oriental Hotel. However, the law is grey around gift cards. How should I care for my plastic SmarTrip? Can I transfer my balance of a plastic SmarTrip Card to a mobile device? How do I load a pass or Stored Value purchased online onto my plastic SmarTrip Card? WASHINGTON — A plan to give automatic refunds to certain rush-hour Metro riders who are delayed more than 15 minutes will require riders to register their SmarTrip cards with the transit agency. I am simply seeking useful information...not looking for unwanted commentary. I do value my time, thus asking this question ahead of time. Smartrip Foundation; My Bookings; EN; ES; Shop. After June 30, riders will no longer be able to transfer the money from old paper cards to a SmarTrip card. Tap your plastic SmarTrip to a Fare Vending Machine at any Metrorail station. And I'm sure Darrell means that if you leave the SmarTrip card as a tip for your hotel housekeeper, you should not also apply for a refund of the balance. The current iteration of Smartrip cards are MIFARE Plus X cards, which use AES-128 encryption to store card data used to access fare information. Contact SmarTrip Customer Service at smartrip@wmata.com or 1-888-SmarTrip (762-7874) to request that the product be resent to your SmarTrip Card. After-Hours Commuter Service Pilot Program, Keeping Metro Safe, Reliable and Affordable. Follow the steps below: 1. Please contact SmarTrip® Customer Service to discuss." Get your SmarTrip cards back out! Do not download any funds to your SmarTrip® card if you plan to use your SmartBenefits® to purchase VRE tickets. Best of all, it saves you money! Cards can be registered and managed online, and once registered, value can be transfered to another card if lost or stolen. Holiday Inn Washington DC - Central / White House, Holiday Inn Washington Capitol - Natl Mall. The SmarTrip card is merely tapped onto specific areas and the rider gains access to the bus, rail or subway. SmarTrip card sales --mostly inauguration versions -- are also taking off on eBay. If you loaded too much money on your SmarTrip card, you can request a refund through the WMATA Customer Service. more. Allow for cost savings when transferring between Metro and Metrobus, or bus to bus. Most people just do something nice like hand them off to another tourist, leave it for the maid at the hotel or give it to a pan handler. Only previously registered cards can be reported lost or stolen. What are the benefits of registering a SmarTrip? valonic RFID Blocking Sleeves | 6-Pack | Sturdy Clear Plastic | Credit Card Protector | Protection for Debit Card, Passport and Metro Card . If a registered plastic SmarTrip Card was lost, stolen, or damaged, report it as soon as possible. Alternatively, customers have the 'chargeback' option on credit and debit cards. Despite what was stated in Post #3, there is a process for those living far outside of the DC/(ta && ta.queueForLoad ? Plastic cards - tap your SmarTrip card to the circular targets on a rail fare gate, bus fare box, or Metro-owned parking garage target. Pre-Sales will ship 4-6 weeks from date of purchase. Get it as soon as Mon, Jan 11. All smart card purchases are final. For additional questions contact customer service at. A SmarTrip card can only be on one device at a time, but you can easily move it between your devices. A SmarTrip purchased at a Fare Vending Machine, commuter store, or retail outlet can be. Many employers around the region are saying they will not refund unused pretax transit benefits to employees under the new SmartBenefits system. Stored Value is valid on all SmarTrip Regional Transit Partners but fares and passes may vary. Looking for experiences/info/tips from those who have gone through the process. If you have not yet visited the area, I recommend you keep a low balance on your SmarTrip card so that you are left with little, if anything, on your card upon your departure. But don't be surprised if there is no answer in this thread for a few months. Cart All. Please call our Customer Relations team at 202-637-1328 and provide your SmarTrip card number. If you transfer a plastic SmarTrip to Apple Wallet, the balance will automatically transfer. I doubt that you will get many, if any, responses from people who have actually gone through the process because: 1) once visitors leave DC, they are less likely to monitor this forum and 2) most people who know they are leaving the area try to use up (or almost use up) the balances on their SmarTrip cards. If the user provides that information to third parties without prior notice to Smartrip, we will not be liable. Is the refund immediate (i.e., a refund to my credit card/cash back)? I also think that the locals here are trying to explain to you that this so called refund process is hardly ever used by anyone, precisely because no one has ever reported it worked. 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