It was supposed to be $499.00 from 12PM. I just had a very dissapointing visit at your Murrieta Ca store. It amazes me that corporate would approve this.Nick T. GAME OVER BEST BUY!!!!!!!!! That rubbed me the wrong way after his response to me and it was never held in the first place. IT IS NO LESS THAN A HORROR STORY AND RIP OFF!!!! Its not their fault your camera broke. I went to best buy for Black Friday and what a waste of time. On Thursday, December 29, 2011 I visited Best Buy Store #331 in Danbury, CT, in order to purchase a screen protector and keyboard for an iPad I had purchased at the Apple Store. In the Frederick, MD store I saw a demonstration of calibration of a TV and that SOLD me on having it done. My husband needed some electronic equipment. Nothing. Dissatisfied Customer,Gareth Beams, [email protected], Well, it seems that there are mostly complaints on this comment page. I will no longer purchase items at Best Buy.Susan Richter Red Rock,Texas, Last Sunday me and my wife let to bb. It is fraud and against the law. I informed him that I did not, since I had previously purchased it at the Apple store. I received a best Buy gift card for my birthday and went ahead and used it to purchase products. But I did not have the receipt as it was a gift.The associate at the phone counter said no problem, gave me the rightone and directed me to customer service. I been a Best buy customer for over 10 years and each year Best Buy keep on getting worse. Another man "Anthony" came to help me and said they don't have it he can show another computer that was comparable and can get that one instead. Also the corporate execs appear to be in hiding because you can't get in touch with any of them. BB mangers said they sold them all online put on sat night they where pulled of the shelve and would be out on Sunday amWay to go BB u just lost another good customer And to all the employees at bought all the hp touch try to remember who keeps the doors open the same people u fThanks again. Let's not beat around the bush or use semantics here, it is Christmas shoppers that spend the most money. !R/Angela B. I have had horrible customer service from Best Buy after spending over $2,300 with them just this year, I called customer care and after 51 minutes of bull shit, I was told by Tierra on December 1, 2011 to purchase a tech package of $149.99 to have them fix the product I bought from them. However, when equipment I purchased (in which was under warranty) needed technical repair and service did I reveal the ignorance behind Best Buys operations. she told me to call ahead of time to make sure the paper work was ready, which i did (and it was)the next day we went to best buy, the rude clerk, Hernandez, didn't know anything about my paperwork, even though i had authorization numbers and names of people i spoke to. There were more "exclusions" then there were things covered!!! He then said for me to give him the money cause he had to pay for it and I would get the computer right then. When I return home I'm filing a personal law suit against lamesa ca. There was no offer to make to take care of my even exchange. I bought a TV at BestBuy.com and everything went through but it turned around BestBuy DID NOT stand-by their advertisment price. I handed the receipt and the item to the young lady at the Customer Service Desk. Daniel told me to wait a few minutes, to go with him to the back office. Instead they remain to stand behind their LYING customer service rep's. I refused to pay and waited another week for my laptop to get back. To Whom It May Concern: It appears as if Bestnuy could give a darn about their customer's. We then open the surround sound system and found it did not have wireless speakers and it did not have tower speakers. They talked him into an Asus, said it was one of the best new computers. I also instructed that person to get the receipt and the item out of the trash since the 'Asst. The revenue of the company is $30,8 billion. THIS IS THE BEST ONE YET. Negative, Negative, Negative. She then said that since I was 2 day over the 30 day return date she would have to call 'the manager'. It's up to them how many more they want to loose. I don't believe in Santa and the commercials so offended me that it reinforced my decision to not shop Best Buy for Christmas.Thank you,Joanne Sgrignoli BoydHarrisburg, PA. Larry NC. Call Headquarters on 1-612-291-1000. At the salesperson's suggestion, I opted to have the item delivered to a nearby store rather than my home to assure I had it for Christmas. vacinity but no one was willing to help. Then as I was trying to browse he pulled a best buy employee up to show me computers. I can't really blame Anna because she has to get that jerk Eric to okay the price match. We call to make sure on December 27th and hear that the part is on the repair truck but they can't come until Jan 6th. What mortified my four year old was seeing the Santa decoration being kicked off the roof. And thrown under the bus for a cell phone. Customer Care: (888) 237-8289 . .now they can't help with the replacement lamp . Pissed Consumer © 2021 All What is upsetting in regards to your commercials is that while most adults can figure out that they only need to scan the internet sites, or God forbid read the paper or even just go to the stores to figure out what are the best deals out there for their shopping, Best Buy has decided that it's ok to destroy the fairy tale for every child out there with their advertisements. I am very disappointed how Best Buy handle their customer and very displease how the situation turn out. !now we know the kind of people you hire.