(b) delivery/customer collection charges (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) where you return CYLINDERS (a) CUSTOMER shall not fill or refill any CYLINDER with any gas, liquid or solid, or permit any of them to be so filled or refilled except by Linde and shall promptly return to Linde all empty CYLINDERS, in good condition, with valves tightly closed. Does anyone know how to 'decant' a gas like nitrogen, CO2 or oxygen from one of the BOC cylinders into some other vessel? Cylinder shoulders are colour-coded and cylinders are fitted with different valve outlets to provide product differentiation. Are you ready to take the lead? • This policy does not affect your statutory or contractual rights related to faulty or defective products. will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. To access our new website, please download the latest version of Internet Explorer, Firefox, Chrome, or Safari. Failed Delivery 6. For safety reasons you should not attempt to post any gas cylinders. ... → Never repaint or disguise markings and damage on cylinders. How can I return faulty items/cylinders? accessories- Cylinder trolleys - Cylinder cages- Rail specific welding equipment. - Goods bought in a BOC Gas and Gear shop should be returned there. The firm says this will enhance the planning of adequate supply of medical oxygen and medical air in response to the Covid-19 Pandemic. Self Service – Cylinders can also be returned to your local Gas & Gear or Gas Agent. Alternatively, you can visit us through a mobile device (smart phone or tablet). To enrol on the free courses you need to register for a free account.. Return to Course Catalogue Dry Ice). All BOC Healthcare gas cylinders are designed to be robust, reliable, convenient to use and safe to handle. Return of Full Cylinder Items We will give credit for full cylinder items returned within 14 days from date of supply, as long as: - We are unable to refund: (a) gas in cylinders where you have broken the valve seal (this is due to health protection reasons); (b) goods that have been Pay the balance of one or more invoices by credit or debit card. Our gases are supplied in a range of options from compressed gas cylinders, through liquid bulk delivery to pipeline connections for our largest customers. Did you know that your internet browser is out of date? Most gas cylinders belong to the gas suppliers who provide cylinders under a rental agreement. provided that the gas or goods have been returned. I have returned my cylinders; why am I still being charged? gas to us. Where BOC collects the gas from you we will charge you our standard delivery charge. To enrol on a free course click on the enter button below. have paid for the item. Delivery of Cylinders 4. milesEquipment Malfunction 5. If you wish to return or exchange your product please contact us through 0800 111 333 within 14 days of receiving your goods or, in the case of faulty or defective goods, within 14 days of you becoming aware of the fault or defect. - Cutting attachments- Mixers- Nozzles- Regulators- Flashback arrestors- Gas hoses and fittings- Gas control manifold systems- LPG equipment - Gas and welding We will discuss making arrangements with you to have the product exchanged or returned for refund, provided that: (including any applicable surcharges). BOC Healthcare provides an established and dedicated service of home oxygen to patients requiring long term oxygen therapy. BOC is the largest supplier of industrial gases and related equipment in the United Kingdom. 0800 111 333 or via Live Chat and have your order reference number to hand. Visit BOC Gas & Gear in West Midlands DY5 3UL to get your Flogas gas bottle today. (a) subject to any deductions or exclusions below, the price you paid for the gas, goods and services (including any applicable surcharges); The firm says this will enhance planning of adequate supply of medical oxygen 3. In either case you will have to bear the direct cost of returning the ICC Agents must also select the Scan Package. BOC is a trading name of BOC Limited. 4. Does BOC offer a warranty for its product range? What are your delivery options and charges? At Flogas, we have stockists all around the UK for your convenience. If the valve outlet contains oil then do not attempt to use the cylinder; it must be returned to BOC. Payment is subject to the customer producing photographic ID showing the customer’s full name and address and the photographic ID … Avoiding cylinder contamination – backflow Backflow occurs when air enters a cylinder by flowing through an open valve or an empty cylinder. Other charges such as delivery/customer collection charges and rental charges are non-refundable. - Never apply any unauthorised labels markings to cylinders, unless advised by BOC to identify faulty cylinders. Other cylinders need to be disposed of in a safe and environmentally friendly way. i.e. Empty Cyl Return. The contents of BOC medical gas cylinders appear on the product label affixed to the shoulder, body or cylinder collar. I have returned my cylinders; why am I still being charged? The T size contains 3.6 cubic metres of helium and can fill: Up to 500 x 9" latex balloons or Up to 400 x 10" latex balloons or Industrial and Medical Gas manufacturer, BOC Kenya Plc, has called on both the private and the general public to return all underutilized medical cylinders to their factory outlets across the country. Browse frequently asked questions about the BOC Shop, contact telephone numbers and storefinder. This should only be used when the customer is physically returning the cylinders to the agent. To organise for a cylinder collection you can call 0800 111 333 to speak with our friendly Customer Service team. cylinders. cylinders are the property of the companies named on the cylinders. (a) call into a Gas and Gear shop; Where BOC collects the gas from you we will charge you our standard delivery charge. General Note: I have received an incorrect item in my order, what should I do? This option should be used when a BOC customer wishes to return cylinders to a BOC Agent. Once you have this message please click on the 'Submit Order' button. cylinders. 5. - Rotate stock of full cylinders, and use cylinders on a 'first in, first out' basis. When no longer required these cylinders are returned back to the gas supplier. If no gas, goods or services were supplied, 14 days after the day on which we are informed about your decision to cancel the contract. Does BOC offer a warranty for its product range? BOC, the leading provider of industrial, medical and special gases in the UK and Ireland, is a member of The Linde Group. You should confirm that the customer detail is correct before proceding. A cylinder without a legible product label should not be used. Customer Order Ref: Enter any customer reference in this field in the normal way. If damaged, return cylinder to BOC immediately. (c) rental charges (where applicable). This should only be used when the customer is physically returning the cylinders to the agent. Cylinder colour The cylinder colour is the secondary means for identifying the nature and hazards associated with the gas contained in the cylinder. To return an order contact customer services via Live Chat or call 0800 111 333 and they will be able to advise you further. You should print 2 copies of the document one for your records and one to pass on to the customer. all goods in that order. - We will make the reimbursement within 14 days after the day we receive back any gas or goods supplied or, if earlier, 14 days after the day evidence is better, you gain peace of mind. We have two simple ways of returning cylinders: Collection – Cylinders can be picked up by BOC. Empty Cylinder Return. Visit BOC Gas & Gear in Staffordshire ST1 5PE to get your Flogas gas bottle today. - If you cancel an order, we will not charge you, or where you have already paid we will reimburse you, for: Many retailers and suppliers of gas bottles will allow you to return your gas bottle once used. Enter the account number into the initial screen and click on the 'GO' button. - If you cancel an order, we will not charge you, or where you have already paid we will reimburse you, subject to the deductions or exclusions below, the price you paid for the gas, goods and services The cylinders will be collected within 15 working days of your call. Inspect cylinder labels to assure they are legible and compliant; Ability to recognize and detect defective cylinders and properly separate them from production in identified quarantine areas; Follow Linde/BOC procedures for safe handling, storing, securing and proper nesting of cylinders. Job Location: Belfast. We have a cylinder type and size to suit all requirements. This section applies only to customers who are individuals acting wholly or mainly outside the course of a trade, business or profession. Contact customer services on 0800 111 333 or via Live Chat. ICC Agents must also select the Scan Package. COVID – 19: BOC Gases calls for return of underutilized Medical Gases cylinders 31st March 2020 Industrial and Medical Gas manufacturer, BOC Kenya Plc, has called on both the private and the general public to return all underutilized medical cylinders to their factory outlets across the country. Empty Cylinder Returns. Hazards Classification Labelling and I have received an incorrect item in my order, what should I do? begun. • Proof of purchase will need to be established before a return can be accepted. Alternatively, you can visit us through a mobile device (smart phone or tablet).We support the following browsers: Internet Explorer - Version 10 and above Firefox – Version 38 and above Chrome - Version 45 and above Safari - Version 8 and above. Simply purchase an ALbee™ small cylinder from any approved reseller. All returned cylinders, even if full, are vented on return to the cylinder agent to ensure that no cylinder has been tampered with whist it has been out on hire. The Linde Group is known as one of the world leaders in gases, engineering and healthcare. To exercise this right to cancel you can either: Each domestic customer may return a maximum of five cylinders per calendar year in return for payment of £7.50 per cylinder. Its that easy… no … BOC reserves the right to charge for the return freight whereby a customer has simply changed their mind and may also charge a restocking fee. Please allow between 1-3 days for cylinder collection. FOR BOC CYLINDERS 0800 111 333 FOR CALOR CYLINDERS 01179 413 721 FOR ALL OTHER GAS CYLINDERS 0800 083 9652 cylinder safety BOC is a leading provider of gases and related products, services and solutions in the South Pacific. 3. Returning gas or goods to BOC ©BOC Limited 2015. Where BOC collects the gas from you we will charge you our standard delivery charge. In either case you will have to bear the direct cost of returning the gas to us. (b) call us on 0800 111 333 or contact us via Live Chat. return to BOC immediately. This fee will not apply where an item is exchanged for equipment (not gas) of a similar value. handling is that which goes beyond the sort of handling that might be allowed in a shop. cylinder valve is closed using moderate force only and the pressure in the Regulator or tailpipe released Valve outlet cap, where fitted, is replaced Empty cylinders are immediately returned to the empty cylinder store (dry place/room) for return to BOC Service. BOC Healthcare provides medicinal gases in a variety of cylinder sizes. Dry Ice). You should now receive a message to say that the order has been validated succesfully. Job Title: Cylinder Driver. 0800 111 333 and they will be able to advise you further. This will ensure you do not incur additional rental charges for a cylinder no longer required. When you invest in BOC gas equipment you are making an investment in your future. You may cancel an order for a service at any point up until provision of the service has Once you have finished using the gas within your BOC cylinder you should return the cylinder to us as soon as possible. All BOC gas regulators, torches, torch shanks and cutting attachments come with an exclusive five-year conditional warranty. in order to return their precious cylinder and thereby stem the expense, especially if one only uses a little gas every so often. us other than in new condition with any packaging or containers undamaged (c) goods that have specifically made or obtained to customer order; (d) goods that have been personalised; and (e) any product that >, Guide to MIG (Metal Inert Gas) Welding Processes, Guide to TIG (Tungsten Inert Gas) Welding Processes, Our Industrial Cylinder Gas and Rental Prices, Our Medical Cylinder Gas and Rental Prices, Our Balloon Cylinder Gas and Rental Prices, Our Special Gas, Refrigerants and Chemicals Cylinder Gas and Rental Prices, Our Sureserve Cylinder Gas and Rental Prices, Pureshield Argon Cylinder, Industrial Grade, Compressed Gas, Oxygen Cylinder, Industrial Grade, Compressed Gas. For safety reasons you should not attempt to post any gas - We will deduct a restocking fee of 25% of the invoiced item value (exclusive of VAT, where applicable), so the credit will normally be 75% of the amount you When you have finished with this transaction please click on the 'Close' button - this will return you to the PartnerNet home page. If you receive gas cylinders onto your site or yard, they should be stored securely and safely, and reported as below. - If you cancel an order for a service after provision of that service has begun we may deduct an amount proportionate to the amount of the service that has been 5. once it has been delivered deteriorates rapidly (e.g. Contact customer services on 0800 111 333 or via Live Chat and have your order reference number to hand. We can provide a comprehensive range of related equipment for welding and cutting, personal safety protection and gas handling 0800 111 333 or contact us via Live Chat. 6. Right to Cancel Refunds on hire cylinders No refunds are available on hired helium cylinders once delivered. We will not refund delivery charges where only part of an order is delivered and subsequently returned to us; and To access our new website, please download the latest version of Internet Explorer, Firefox, Chrome, or Safari. BOC cylinder rental in the UK. Pay on account, by Direct Debit or by card. For gas cylinders other than Calor Gas, read the advice on the UKLPG website. In the material number field enter the detail of the material/s being returned and also enter the returns quantities. - Never repaint or obscure cylinder label, even if cylinder is rusty, dirty or damaged. These include lightweight portable cylinders for use in ambulances and at home, cylinders to fit a range of medical equipment such as anaesthetic machines or ventilators, and larger cylinders to supply piped gas direct to wards. 7. As well as getting premium products to help you do your job DO NOT use a gas cylinder if the label is missing or illegible, or if the heat tag has been damaged. Returning gas or goods to BOC - For gas you must either return the gas to a BOC Gas and Gear shop or arrange for BOC to collect the gas by calling 0800 111 333. In either case you will have to bear the direct cost of returning the gas to us. provided at the time when you cancel the order. Refunds if you are a consumer customer - For gas you must either return the gas to a BOC Gas and Gear shop or arrange for BOC to collect the gas by calling 1890 355 255. Rentals are charged for a full calendar month so you will still receive an invoice at the end of the month in which you returned the When you have entered all of the relevant information please click on the 'Validate Order' button. 08 Home Oxygen Cylinders Equipment Guide. I share some of the contributors' frustration. • This policy applies when you wish to return items because they are no longer required. For Calor Gas Bottles, visit their gas bottle return and return page. Once enrolled your free course will be available for 30 days from My Courses. Refunds if you are a business customer Unnecessary At Flogas, we have stockists all around the UK for your convenience. Return it to BOC or the agent/outlet you purchased it from for a satisfactory replacement. For ICC Agents the material and quantities will automatically be displayed when the Scan Package has been selected. 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